Gain the advantage
- Save Time and Money
- Generate Leads and Revenue
- Less wait time
- Provide after hour support
- Engage users in a unique way
- Improve customer Satisfaction
Generate Leads and Revenue
Potential customers visit your website and leave without you noticing them all the time.
Before a customer decides to buy, they want to research your website, get an idea of all the different offers , read the reviews and lastly create a purchase. In order to do this, they will have to switch between at least 3 different webpages.
Chatbots can help your customer do all this in one conversation, which makes it a lot easier and lowers the chance that they go to a competitor. Chatbots can also understand voice-based messages, so your customer doesn’t even have to type.
While chatting with visitors on your website, a chatbot can ask qualifying questions to see whether they are a potential customer.
After that the bot can interest them in your products or services, or try to build a relationship with them. The bot will then ask for contact info and then allow a sales rep to follow up. This will automate the boring work of the sales rep and automatically delivers qualified leads and information needed to better serve them.
Improve Customer Experience
– 2018 State of Chatbots Report
Customer Service staff costs a lot of money, you need, you’re dealing with costs of hiring, onboarding, training, hourly pay, and benefits per agent.
According to a report by the Call Center School, 65 to 70% of a call center’s total operating costs are related to staffing. A quality Chatbot often costs less than a single employee’s annual salary. Overall, 80% of questions asked by customers are generally the same. While a customer representative can effectively chat with about three customers at once (and a phone representative can handle only one at a time), Chatbots can handle an unlimited amount of interactions simultaneously.
Chatbots help customers quickly and easily find the answers they need. As a consequence, the amount of incoming calls to customer service is reduced, enhancing efficiency and lowering operational costs. UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. A chatbot is an investment that will earn itself back many times.