YOUR NEW
Gain the advantage
YOUR 24/7 EMPLOYEE THAT SLASHES COSTS BY 30% AND BOOST YOUR SALES BY 64%
- Save Time and Money
- Generate Leads and Revenue
- Less wait time
- Provide after hour support
- Engage users in a unique way
- Improve customer Satisfaction
Chatbots can make recommendations and handle the customer’ s order and payment, all in one conversation.
Generate Leads and Revenue
Potential customers visit your website and leave without you noticing them all the time.
Before a customer decides to buy, they want to research your website, get an idea of all the different offers , read the reviews and lastly create a purchase. In order to do this, they will have to switch between at least 3 different webpages.
Chatbots can help your customer do all this in one conversation, which makes it a lot easier and lowers the chance that they go to a competitor. Chatbots can also understand voice-based messages, so your customer doesn’t even have to type.
While chatting with visitors on your website, a chatbot can ask qualifying questions to see whether they are a potential customer.
After that the bot can interest them in your products or services, or try to build a relationship with them. The bot will then ask for contact info and then allow a sales rep to follow up. This will automate the boring work of the sales rep and automatically delivers qualified leads and information needed to better serve them.
Improve Customer Experience
Gallup research shows that a fully-engaged customer represents 23% more revenue than average. Deloitte reported that 62% of companies view customer experience delivered by a brand as a competitive differentiator.Chatbots offer a fresh and fun interactive way to engage with brands.Chatbots can play a key role in customizing the user experience. They listen to the individual needs and problems of your clients and attempt to quickly provide personalized answers. Like what products are best for them based on their responses and offer different ways of using them, or offer exclusive deals and content.Chatbots can also be used to tell your brand story in an interactive and engaging manner.Client interactions are more natural. It can be as pleasant to interact with a chatbot as to talk to a friend. The responses of users affect the storyline directly, making the entire interaction much more interesting than speaking to a rep or sending an email to a customer support. Stats say 63% percent of customers sometimes don’t even know they’re speaking to a bot.
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64% of people consider "24-hour service" to be the most expected benefit of chatbots, followed by "receiving an immediate reply."
– 2018 State of Chatbots Report
24/7 SUPPORT
Today we live in a world of instant gratification, customers expect to get what they want when they want it. If you can’ t live up to their expectations, they go on social media to show their displeasure. This can easily ruin your company reputation. Nobody likes to wait in queue or hear “All our agents are busy at the moment”. When the office is closed, organisations that do not give 24-hour assistance will not provide customers with responses.Chatbots are never tired, never call in sick and never have bad days that can rub off on clients and tarnish your brand image. One of the popular uses business leaders see for chatbots is providing quick responses in an emergency. if you use a good chatbot, customers can still get access to the information they need long after your business is closed.
Cut Costs
Customer Service staff costs a lot of money, you need, you’re dealing with costs of hiring, onboarding, training, hourly pay, and benefits per agent.
According to a report by the Call Center School, 65 to 70% of a call center’s total operating costs are related to staffing. A quality Chatbot often costs less than a single employee’s annual salary. Overall, 80% of questions asked by customers are generally the same. While a customer representative can effectively chat with about three customers at once (and a phone representative can handle only one at a time), Chatbots can handle an unlimited amount of interactions simultaneously.
Chatbots help customers quickly and easily find the answers they need. As a consequence, the amount of incoming calls to customer service is reduced, enhancing efficiency and lowering operational costs. UK-based Juniper Research estimates that chatbots will help businesses save more than $8 billion per year by 2022. A chatbot is an investment that will earn itself back many times.